The 'hassle-full' returns: Businesses take notes
Online shopping has certainly made our lives easier in many ways. It allows us to shop from the comfort of our own homes, compare prices and products more easily, and have items delivered directly to our doorstep. However, one area where online shopping can be more frustrating is when it comes to returns and refunds.
For many consumers, the process of returning an item purchased online can be time-consuming and frustrating. Even when a return is successful, the refund process can be slow and may not always be complete. Some companies may only offer store credit or may deduct a restocking fee from the refund amount. This can be frustrating for consumers who were expecting a full refund for their returned item, which usually is never communicated pre-sales.
In addition to the physical process of returning an item, there can also be delays in getting a refund. Depending on the retailer's policies, it can take several days or even weeks to process a return and issue a refund. This can be frustrating for shoppers who are counting on the money to be returned to their account in a timely manner.
Another set of issues with returns and refunds for online shopping is the lack of a physical location to return items to. With traditional brick and mortar stores, consumers can simply bring the item back to the store for a refund or exchange. However, with online shopping, there is no physical location to return items to, which can make the process more difficult.
and then there is the disagreement over the reasons for the return. Some retailers have strict policies in place that only allow returns for certain reasons, such as defective products or incorrect orders. If the retailer determines that the item was not defective or that the order was correct, they may refuse to issue a refund. This can lead to frustration and disputes between the shopper and the retailer.
Photo by Andrea Piacquadio
Overall, while online shopping has many benefits, the process of returning and getting a refund for an item can be a hassle.
It requires extra time and effort on the part of the shopper, and there can be delays and disagreements along the way.
However, with the introduction of STRABL's "Try Now Buy Later" feature, many retailers are offering the option to their customers to streamline the return and refund processes to make them more convenient for shoppers. Improving the overall customer experience, increasing conversions & sales and uplifting their brand image.
Check out how online businesses are gaining from implementing "Try Now Buy Later" here: Supercharge your business
